Effective communication protects patients from potential harm arising from misunderstandings, and can have a positive effect on staff. This first article in a six-part series on communication skills ...

Wendy Levinson ( [email protected]) is the Sir John and Lady Eaton Professor and Chair of the Department of Medicine at the University of Toronto, in Ontario. Cara S. Lesser is the director of ...

There are three general communication styles [PDF]: aggressive, passive and assertive. The most effective is the assertive style, in which you honestly communicate your thoughts and needs in a ...

It is impossible not to communicate in an interaction, and non-verbal communication can sometimes be more powerful than words. Our body language may betray what we really think or feel, but it can ...

Nonverbal communication is an essential aspect of effective communication, especially in professional settings. While speaking clearly and with confidence is another crucial element of succeeding ...