CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX and CPaaS platform provider, today announced considerable momentum for its Customer Experience (CX) ...

HOLMDEL, N.J., Oct. 2, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), today announced Vonage Communications APIs are now integrated with ComDesign Co., Ltd.'s cloud-based Computer ...

NEW YORK, Oct. 1, 2024 /PRNewswire/ -- LivePe rson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, today announced the launch of the LivePerson Community, a new customer ...

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

Ask any contact center leader what’s standing in the way of transformation, and you’ll hear the usual culprits: outdated systems, legacy KPIs, siloed departments and change fatigue. But if you look ...

Deloitte has issued a biennial report that identifies trends that are impacting customer/client contact center operations. The respondents surveyed by Deloitte represented both internal- and ...

Ready to revolutionize your contact center? Dive into the strategic deployment of AI and unlock its transformative potential while conquering everyday challenges. • Transform Your CX: Elevate your ...