DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague or a boss, but by a customer who allegedly ...

Add Yahoo as a preferred source to see more of our stories on Google. A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...