Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

DALLAS--(BUSINESS WIRE)--Satisfaction with pharmacy benefit managers (PBMs) has plunged to its lowest level in nearly a decade, according to Pharmaceutical Strategies Group’s newly-released 2023 ...

The Metropolitan Transportation Authority (MTA) announced a record increase in subway customer satisfaction recorded in its ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...