As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service experience delivered on its web site. But with more consumers using their mobile devices ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you use to communicate with ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

Citigroup Inc. plans to test live text chat on its website for customers in Mexico, India, Australia and the Philippines in early 2016, as part of a bid to improve customer satisfaction as more ...

Singapore-based startup Zopim is responding to the growth in mobile-based Internet browsing after it released a mobile-optimized version of its customer-business chat service to help companies better ...

Apple's Business Chat takes direct aim at the customer service capabilities offered by social media platforms. Facebook lets businesses chat with their customers on Messenger, Instagram and WhatsApp, ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

Clickatell's new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals Customer service teams are increasingly responsible for ...

Dublin, Feb. 12, 2025 (GLOBE NEWSWIRE) -- The "Live Chat Software Market 2024-2028" report has been added to ResearchAndMarkets.com's offering. The live chat software market is forecasted to grow by ...

Opinions expressed by Entrepreneur contributors are their own. In this age of instant gratification, consumers want their problems dealt with immediately — not five minutes from now. By implementing ...