New Customer Intelligence Cloud democratizes the ability to collect signals, reveal customer intent and aggregate historical telemetry and adoption data for Enterprise Consumption. DALLAS--(BUSINESS ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. I recently led several executive panels at the Customer ...

Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

Nelly Voukaki, Co-Founder and Chief Customer Officer at Looper Insights, has 18+ years of experience in the digital media sector. From the moment we began building Looper Insights, our entire ethos ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

BOSTON--(BUSINESS WIRE)--Klaviyo, a unified customer platform, today announced that Kim Peretti has joined the company as Senior Vice President of Global Customer Success and Support. In this role, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a Research ...

Integrated Control Technology (ICT) has promoted Damon Standish to Vice President of Customer Success and Laura Berga to Vice President of Customer Operations as part of the company’s continued focus ...

WUPPERTAL, Germany—Riedel Communications has appointed Marcus Wheelwright as vice president of customer success for the Americas, the company said this week. Wheelwright will be responsible for ...