Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...

In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

Google said on Wednesday that it's bringing expanded bot support to its team-based messaging platform Hangouts Chat, the enterprise-focused replacement for Classic Hangouts following the closure of ...

Some years ago, Bain & Company published a report titled, “Closing the Delivery Gap: How to Achieve True Customer-Led Growth.” Out of that report came what has come to be known as the 80/8 statistic: ...