Salesforce on Tuesday is announcing updates to Field Service Lightning, a tool within its Service Cloud that helps workers to respond to customer service requests and engage with customers on site.

When it comes to Salesforce Lightning vs Classic, Salesforce Lightning is the better option, offering a more modern interface and regular updates to power your business. The Lightning experience is ...

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Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. Some people think of Salesforce as a Customer Relationship ...

With the introduction of Lightning Web Components, Salesforce.com is extending its cloud application development platform to better support JavaScript developers. Now in a beta release, Lightning Web ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Built on the Service Cloud Platform, new innovations for Field Service Lightning arm the mobile workforce with image recognition technology, smart equipment management and deep analytics to bolster ...

Retailer John Lewis and Partners is currently running the biggest deployment of Salesforce’s redesigned Lightning CRM application, with the new system directly boosting its net promoter score (NPS) by ...

Salesforce is using its tremendous Dreamforce conference in San Francisco this week to push its "Lightning" initiative hard. Lightning is such a big deal for Salesforce, in fact, that company ...