The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...

This article has been updated. On Friday, Microsoft Corporation MSFT said that hackers behind the SolarWinds attack had gained access to its customer service agent's device. The company said it had ...

Microsoft may not be starting the year on the right foot, at least as far as security is concerned. Just last week the NSA of all people disclosed a critical Windows 10 vulnerability which was ...

The cyber-attack on network software company SolarWinds was used to gain access to scores of companies. FireEye CEO Kevin Mandia explains what we can learn from the attack that might provide better ...

A partnership between Microsoft and customer service company 24/7 may not exactly sound like the most exciting proposition on the face of things, but the two are making some fairly lofty promises, and ...

Hackers reportedly compromised a Microsoft customer support account, exposing its credentials, and by extension customer email on Microsoft web-based email services like Hotmail, Outlook.com, and MSN.

Microsoft said all customers using Windows Azure Compute, Access Control, Service Bus and Caching will receive the discounts for all of February, whether or not they were affected by the service. Bill ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

Hackers exploited a Microsoft customer support portal that allowed them to access customers' e-mail accounts on Hotmail, MSN, and Outlook. Microsoft confirmed the breach in an e-mail to TechCrunch, ...

Support for Customer Lockbox ensures that Microsoft can't access your organization's data without permission, even when it's troubleshooting and fixing issues. When you purchase through links on our ...