Salesforce recently snubbed Microsoft for an international cloud expansion led by AWS, but now the champion of "no software" has been pipped by Microsoft for a key cloud CRM deal with HP. Microsoft ...

As more of our day-to-day services make the shift to digital platforms, a startup that has built a customer care tool to help us through some of the pain points in mobile apps has closed a Series B ...

In what has to be characterized as huge win for Microsoft, it announced this morning it had secured a 6-year deal with HP, Inc to run Microsoft Dynamics’ customer relationship management (CRM) and ...

NatWest has selected Microsoft Dynamics CRM solution ahead of alternatives from Salesforce.com and Oracle, as it looks to replace its aging systems. The bank said its systems were being stretched to ...

Can an upstart challenger give Salesforce.com something to worry about? Yes, when the company is Microsoft. But the road will be tough. Microsoft has announced their new cloud offering in CRM, called ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. It's not every day that large competitors become investors in the ...

Salesforce has spent the last 20 years building a $13 billion company, largely on the back of a CRM application delivered as a cloud service. In its most recent financial guidance, Salesforce ...