Patients receiving private dental care have, for the past year, at last had somewhere to turn if they want advice about a complaint or if you, on behalf of your dental practice, have been unable to ...

With the holiday shopping season in full swing, odds are, sooner or later in the gift-giving process, something will go awry. Maybe a product is faulty, a service is poor or an online shipment doesn’t ...

The majority of complaints logged by the Dental Complaints Service (DCS) are resolved within three working days, according to the Service's first annual report. Derek Prentice, Chair of the DCS, said ...

If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet... Youngme Moon and ...