Businesses must make customer service and satisfaction a top priority by fostering a customer-centric culture in order to build loyalty, engagement and overall success. Prioritizing the needs of your ...

First Republic Bank serves high-net-worth individuals. The bank achieved a net promoter score of 80 in 2022, which is very high for any industry. The strong customer service can be seen throughout the ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, a communication hub for building strong customer relationships, today released “The Science Behind Strong Customer Relationships,” a report that reveals how ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Technology created efficiencies ...

A brand’s image in consumers’ eyes matters more today than ever, and public opinion plays an increasingly influential role in shaping that image. As a business owner, brand image is not something you ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Creating a customer service resume that positions you for six-figure roles requires a strategic approach. In competitive fields, exceptional customer service professionals not only meet customer needs ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

As Center City Print continues to expand operations, co-owners Alex Molfetas and Kurt Effertz credit the community for the businesses ongoing success. They launched the printing business on Penn ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...