Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the ...

Salesforce and Microsoft expand their strategic partnership, LinkedIn debuts Data Validation in its Sales Navigator and more customer experience news. Salesforce named Microsoft Azure its public cloud ...

Salesforce.com on Wednesday will unveil Salesforce Chatterbox, Identity and a series of incremental updates to existing products that are designed to connect enterprises to external partners. For ...

Mike Ricciuti joined CNET in 1996. He is now CNET News' Boston-based executive editor and east coast bureau chief, serving as department editor for business technology and software covered by CNET ...