Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Amazon Web Services (AWS) has packaged up another in-house Amazon capability and made it available to customers, having announced Contact Lens for Amazon Connect on Tuesday. CEO Andy Jassy has touted ...