I recently wrote a blog post, partly growing out of the publication of the Biden administration's President's Management Agenda asking, whether performance measurement was a fad that had now "come and ...

Tasked with measuring and reporting on performance, today’s State and local governments face multiple challenges in how they implement a performance measurement program. It often starts with a general ...

While broadband network speeds have improved substantially over the last decade, the web’s performance has stagnated from the end user point of view. The disconnect between broadband and web speeds ...

According to a recent study, only 27% of organizations have a measurement strategy in place to determine the success of their training efforts. Does this percentage surprise anyone? As a vendor hired ...

Employers measure employee job performance through a variety of tools and processes. Some use more than one, but smaller businesses often choose one tool that works best for them and use it ...

For a financial performance measure to be good, it should generally rise when good things happen and decline when bad things happen. And it should motivate high-quality decision-making. This may seem ...

We develop technology to measure the effectiveness of distribution strategies for inventory routing. Popular, practical performance measures, such as volume delivered per mile, are effective in ...

Performance measurement is an essential element of every total quality management system. Responsibility for implementing a performance measurement program rests with your organization's managers and ...

This paper studies a manager's attempt to maximize his firm's discounted expected profits by choosing what strategic actions to select and what performance measurement system to employ in a setting ...

The issues around the quality of medical care have become a subject of increasing complexity, confusion, and public interest. As managed care has rapidly emerged as the preferred delivery and ...