Many LAC countries have strengthened their adherence to the rule of law — showing greater improvement than regions like the ...

A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the ...

Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...

SoftServe is expanding its talent search beyond Chile’s cities by opening a new delivery center in Chillán, a relatively ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

Mexican lender Grupo Financiero Banorte has earmarked US$40.2 million to expand its contact center operations and step up ...

In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated ...

On March 26, 1991, the heads of state of Argentina, Brazil, Paraguay, and Uruguay gathered in the Paraguayan capital of Asuncion to sign a treaty formally establishing a regional economic integration ...

French BPO giant Teleperformance has fully acquired Majorel after two key shareholders, Bertelsmann and Saham, divested their holdings in the call center firm. German media conglomerate Bertelsmann ...

A record number of millionaires are fleeing Latin America. The region’s four largest economies — Brazil, Mexico, Colombia and Argentina — are set to lose around 1,600 high-net-worth individuals (HNWIs ...

In August of this year, the US-based fintech firm American First Finance opened a new site in Montego Bay, Jamaica. The move was not unique. As Jamaica keeps experiencing sustained growth in the ...