Get more out of your phone system. When you receive a phone call from your trunkline, transfer it quickly when you configure a Line Sharing feature in your phone lines. With a Shared Lines Appearance, ...

Many business leaders are looking at how artificial intelligence (AI) can boost productivity and support more efficient ways of working. In a 2024 survey of more than 10,000 desk workers by Slack, 96% ...

It would be great if we could wave a magic wand to convince prospects to buy your product or service… But we can’t. So, a case study is your next best option. They’re a powerful sales and marketing ...

With cloud-based phone system technology rapidly advancing, it’s now relatively easy to get virtual phone numbers in minutes, which gives small businesses more flexible, scalable, and affordable ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Communication channels are numerous and vitally important to our lives. Just think about how many you engage with in the average week. Count every platform you check and every way people reach you. It ...

Stay up to date on the latest industry news and trends. RingCentral Recognized as a Top Provider in Metrigy’s 2025 MetriStar UCaaS Report ...

Video teleconferencing, also known as video conferencing, is a relatively new alternative to attending meetings in person—and it’s gaining popularity fast. More and more businesses are using video ...

No matter what size business you’re in, from a startup with a team of five to a mid-sized business with hundreds of employees, the conference room is a key place where decisions get made. For ...

Why do sales email subject lines matter? Well, the truth is that a strong subject line is crucial for any type of email, but it’s especially true for sales. Without a compelling subject line, your ...

Get a business phone line and number for all your users, plus everything else you need from a small business phone service. Access call management features, business SMS, team messaging and more on a ...

Anyone who’s ever worked in a contact center or call center knows how difficult it is when call volume starts to rise quickly. Which callers do you prioritize first? What if there aren’t any more ...