I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Today’s story will be of special interest to people who have some of the most difficult and often highly frustrating jobs — restaurant servers. When a customer orders “fish and chips,” what should ...

Security: In this section you will find all security-related reports and announcements, as well as IT service notices presented in a clear and accessible format.

When a shopper walked into Best Buy in a blue polo, everyone assumed he worked there. What started as a normal trip turned ...

Costco's Kirkland brand products generally get high praise, but shoppers say this one is better than name-brand alternatives.

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable customer relationships must start at the top.

Opinion For years, Google has seemingly indulged a corporate fetish of taking products that are beloved, then killing them.

Carillon Tower Advisers, an investment management company, released its “Carillon Eagle Mid Cap Growth Fund” third-quarter ...

Fireflies.ai achieved a $1 billion valuation through an unconventional strategy. Initially, the AI notetaker product was not ...

Asheville and Buncombe County city government offices will be closed for Thanksgiving. Here's how services will be affected.

AI is also removing friction in stores and apps. Smart carts like Amazon’s “Dash Cart” and Japanese supermarket TRIAL’s ...

I’ve been writing and editing technology articles for more than seven years, most recently as part of PCMag's software team. I am responsible for content in the AI, financial, graphic design, ...