Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

At a startup in India, developers are improving AI chatbots that communicate like humans. LimeChat aims to drastically reduce ...

AI chatbots are transforming India’s $283-billion tech sector, replacing call-centre workers and redefining the nation’s role ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...