Airport organisation says queues could last up to six hours over the summer holidays ...

"We'll reconsider a visit when you treat all people equally and with respect, regardless of their disability" ...

Airports across Europe are warning of long queues at passport control during upcoming holiday periods as a new biometric ...

THE smart queue system (SQS) currently implemented at Hospital Sultanah Aminah’s (HSA) five specialist clinics is set to be expanded to 14 more there by next month. Johor health and environment ...

Traditional technical debt metaphors suggest something that can be paid down incrementally. Over-engineering does not behave ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

On the morning of 8, Kyiv was able to return to temporary power outage schedules again. At the same time, there is a colossal electricity ...

Support metrics must now account for memory, learning and accumulated understanding, not just speed or volume.

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

In several cases, because of the absence of the father’s name on the Aadhaar card, there was a hurdle in the issuance of ...

Dr Gulzar Singh examines how payments failures are most often detected outside institutional monitoring layers, and why ...