Abstract: Nowadays, in the era of social media, customer input and feedback have significant impact on firm’s services and products. Companies face a significant challenge in extracting meaningful ...

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Egypt: Mohamed El-Shennawy – Mohamed Hani, Rami Rabia, Khaled Sobhi, Mohamed Hamdi – Hamdi Fathi, Ahmed ‘Zizo’ Sayed (Mohanad Lashin 62), Mahmoud ‘Trezeguet’ Hassan (Mahmoud Saber 79) – Mohamed Salah ...