The Future of AI in Customer Experience: Salesforce, ServiceNow & More at MarTech Conference!
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The Future of AI in Customer Experience: Salesforce, ServiceNow & More at MarTech Conference!
Over the weekend, insights were shared about the $1.5 billion investment made by Salesforce and ServiceNow in Genesys, highlighting the increasing importance of AI in enhancing customer experiences. Additionally, companies like Nice have been acquiring AI firms to boost their capabilities in conversational intelligence. These movements ...
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