Here’s the difference between a process and an SOP (because yes, they’re NOT the same , and this is why your systems feel messy): ✅ A process = the big picture. It’s a series of steps or phases that describe what needs to be done. 🧠 Think: “How we onboard a new client” ✅ An SOP (Standard Operating Procedure) = the how-to. It’s the exact instructions someone needs to follow to complete one task within that process. 🧾 Think: “How to send the onboarding email checklist” If you’ve tried to delegat