3AW Mornings radio host Tom Elliott received an email last week saying if he didn't call the Telstra hotline, he would be disconnected. "Instead of saying hey Tom we've upgraded our new broadband service it's faster...easier to pay...things like that...[telling] me why it's better and why I should sign up, what they led with was a threat. If you don't do this we will disconnect you," he said. After discovering that his new plan was 10% more expensive than the previous one, he was then sent a ser