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Generative AI Role-Play for Customer Service Training
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YouTubeManagement Information Systems
Generative AI Role-Play for Customer Service Training
The provided sources detail an educational lab exercise where students use generative artificial intelligence (AI), specifically ChatGPT, to train for customer service roles. This exercise involves a role-playing simulation where ChatGPT acts as a disgruntled customer and the student acts as the customer service agent, with the AI providing an ...
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