Contact Center vs. Call Center: 6 Key Differences and Why it Matters
ttec.com
Contact Center vs. Call Center: 6 Key Differences and Why it Matters
Does your business need a call center or a contact center? Although these terms are often used interchangeably, there are key differences between these common business communication models. Understanding the difference between a call center and contact center, and how they apply to your business needs, is a critical first step to building an ...
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