Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon
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Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's
Kwestyon. . Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll ...
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1:00
88K views · 2.3K reactions | HCFR RECRUIT CLASS MOCK CALL - The EMS portion of Horry County Fire Rescue's sizeable recruit class recently let us film this mock call, one of the many they'll do as part of their life-saving training. Check it out! #HCFR | Horry County Fire Rescue | Facebook
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8.5K views · 190 reactions | HCFR STRUCTURE FIRE/CARDIAC ARREST MOCK CALL - Recently, Horry County Fire Rescue crews utilized our burn building and respective Medical and Fire Training Divisions to conduct a mock call that starts as a structure fire and morphs into a cardiac arrest response. Watch our folks respond, react and adapt! Thanks for hosting, Station 7 (Lake Arrowhead)! #HCFR | Horry County Fire Rescue | Facebook
FacebookHorry County Fire Rescue
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